Polished Scrawl Productions: The Blog

An epic chronicle of general tomfoolery

Monday, January 15, 2007

I (Heart) Toshiba…and other dirty, dirty lies

I'm broke again you guys!

Penfold is off being repaired again - - for the same, evidently not-uncommon, problem as last time - - after only five months. I spent, quite literally, all day Friday on the phone with Toshiba, trying to convince them that they shouldn’t get another $550 to re-repair my computer. Or, more accurately, I spent most of the day on hold to Toshiba’s “Customer Service” line, which I am instead going to refer to as their “Call Us and Listen to Muzak for 45 Minutes and then We Hang Up on You. Repeat Ad Infinitum” line.

Eventually, I was able to battle my way through a series of lowly tech support rajas until I was finally able to get someone to shirk the established status quo at the “Call Us and Listen to Muzak for 45 Minutes and then We Hang Up on You. Repeat Ad Infinitum” line, and actually (for the love of Merry Good King Wenceslaus!!) answer the freaking phone. This person agreed to extend to me a “one-time exception” to my long-since-expired warranty, allowing me to have Penfold repaired for free - - but the question remains: will the same thing happen yet again after another short period of time? If it does, I sure as sugar had better get another “one-time exception.” Of course, I’m sure I’ll have to trudge through another unending expanse of muzak wasteland in order to even come close…

Toshiba, you officially suck.

Keywords: Computers, Equipment, Technology || 7:19 pm ||0 Comments

Saturday, October 14, 2006

How to Potentially Ruin a $200 Piece of Equipment

This example refers to the Western Digital MyBook Premium 400GB External Hard Drive, but these steps can be applied to any expensive, highly-important piece of electronic equipment.

Step One: Have the cooling fan begin to make horrible, unnatural grinding sounds. This can be accomplished simply by using the drive in a normal, everyday manner. If the fan continues to function normally after two months of use, check that you have not, in fact, inadvertently purchased a grandfather clock or a small, wooden stool.

Step Two: In order to remedy what is surely a simple case of misaligned parts, or a piece of foreign debris, apply firm external “repair force” to the top and sides of the plastic casing, using the palm of your hand or, in severe circumstances, a balled up fist. Once the fan noise stops, discontinue repair and enjoy your now silent cooling fan for a period ranging anywhere from one to 15 minutes, at which point you can expect the noise to begin again–this time more vigorously, and with more inherent spite. Repeat for a period of at least two weeks.

Step Three: Decide that incessant screeching noises–not dissimilar to the death throes of an asthmatic howler monkey–are not conducive to enjoying the robust, full-bodied day you were promised by your coffee earlier.

Step Four: In a fit of annoyance and temporary insanity, attempt to gain access to the fan inside. An instructional video is available for this step entitled “Cast Away,” starring Tom Hanks. In the film, Mr. Hanks demonstrates a similar procedure involving a coconut.

Step Five: Once you have removed the outer casing (having ignored several instances of the sound of cracking plastic), you will see the cooling fan. You will also notice that the fan is connected to a very intimidating-looking circuit board, and that the connection is, of course, inaccessibly tucked in amongst what are obviously very, very important (and very easily bent) thingers and doohickeys that poke out in all directions from the board.

Step Six: Begin removing a series of very tiny, very losable screws, thereby releasing the circuit board, the hard drive, and a vital-looking metal brace of some sort–all of which will cascade out onto the table in no discernible pattern. You should now be able to unplug the cooling fan connector from the circuit board.

Step Seven: Having succeeded, instead, in tearing the wires from the connector, leaving the connector firmly attached to the circuit board, you have now, technically, removed the fan! With any luck, that connector won’t short circuit, and hopefully the entire drive won’t overheat without the fan!

Congratulations! You have just toyed around, willy-nilly, with sensitive, expensive electronic circuitry, and have created a potential fire hazard! Enjoy your newly quiet hard drive!

Keywords: Computers, Equipment || 8:56 pm ||0 Comments