I (Heart) Toshiba…and other dirty, dirty lies
Penfold is off being repaired again - - for the same, evidently not-uncommon, problem as last time - - after only five months. I spent, quite literally, all day Friday on the phone with Toshiba, trying to convince them that they shouldn’t get another $550 to re-repair my computer. Or, more accurately, I spent most of the day on hold to Toshiba’s “Customer Service” line, which I am instead going to refer to as their “Call Us and Listen to Muzak for 45 Minutes and then We Hang Up on You. Repeat Ad Infinitum” line.
Eventually, I was able to battle my way through a series of lowly tech support rajas until I was finally able to get someone to shirk the established status quo at the “Call Us and Listen to Muzak for 45 Minutes and then We Hang Up on You. Repeat Ad Infinitum” line, and actually (for the love of Merry Good King Wenceslaus!!) answer the freaking phone. This person agreed to extend to me a “one-time exception” to my long-since-expired warranty, allowing me to have Penfold repaired for free - - but the question remains: will the same thing happen yet again after another short period of time? If it does, I sure as sugar had better get another “one-time exception.” Of course, I’m sure I’ll have to trudge through another unending expanse of muzak wasteland in order to even come close…
Toshiba, you officially suck.
